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Thanks for visiting the Artisan Dichroic web site!!
Please feel free to contact us if you have any additional questions. Email is the most efficient way to communicate with us. We don't have phone staff, just a couple of Artisans wearing too many hats. And we hate phone tag, don't you? You will find email links and telephone/fax numbers at the "Contact Us" link.
You can find additional information out us, about the glass, about our shipping and return policies, etc., by using the links at the bottom of every page.
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Site Security
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You can be assured that the Artisan Dichroic website is secure, as evidenced by the McAfee certificate located below the shopping cart. You can click on the Icon to view the most current security certificate information.
We have met all requirements for PCI (Payment Card Industry) Data Security Standards and CISP (Cardholder Information Security Program) compliance. (These are the newest credit card industry standards). The protection of your credit card information is of the utmost importance to us. We do not store your credit card information in hard copy or on our local computers.
WE DO NOT SELL OR OTHERWISE PROVIDE YOUR ACCOUNT INFORMATION TO ANYONE!!
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Account/Registration
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An account is not required to browse the site, only to place an order. Using the account system will give you access to a history of previous orders, the status of your current order, and save time and typing by populating your future order forms with your profile information. Should you forget your password, use the "Forgot password?" function on the log in page to reset it. We do not have access to customers' password information.
When you create your account, please take time to proofread your information and double check the email address you have provided. This will ensure that you receive your order and shipping confirmations, and are able to log in successfully next time you visit the site.
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Locating Items/Site Search
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The Artisan Dichroic Glass web site contains nearly 1800 individual items. There are several ways to narrow your search categories and find just the ones you need.
In the left hand column there is a menu called "Browse Categories". As you click on items in this menu, sub-categories appear. This menu remains on screen during the entire browsing/shopping experience to help you efficiently navigate the site.
As you navigate the site using the left column menu, you will also see that links to the sub-categories appear within the center section of the page. Both the left column links and the links within the category pages will help you narrow your search to just the type and size of glass you need.
Located within the category pages, at the top of the product list, you will find a category sort box. Most of our item names include the product number, so using the alphabetical search options will actually sort the items into numerical order. If you know the numbers of the items you're looking for, this is a great way to locate them.
Above the left hand column menu, you will find the Search box.
Use this search to locate items site wide.
Keep your search terms simple, and in the format likely to be found in the item descriptions. For example, you'd like to find a particular color, but don't know the item number. A search for "clear blue dichroic glass" probably won't bring up anything on our site, as that terminology won't appear in any actual item descriptions. "Dichroic" and "glass" are redundant on our site. It's pretty much all we sell........
So keep your search simple, and try to use the specific word that describes the item you're looking for.
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Using the Shopping Cart
Use the link at the very bottom, right-hand corner of any page to view the shopping cart help/tutorial page
You can use the "View Cart" link at the top of the page to see your order in picture form.
Your shopping cart will be retained on the site for 30 days should you be interrupted (or need a break to ponder your choices..........) however, we suggest that you not leave your cart "unattended" unless absolutely necessary. Items in your cart are not considered purchased until the order is finalized, so they are still available for purchase by other customers. If an item becomes unavailable before you check out, you will see a message indicating that the particular item has been removed from your cart.
If you leave the site with items in your shopping cart, you must log in to retrieve your cart. If you start a new cart without logging in, it will be combined with your existing cart at log in.
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Postage & Shipping
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We offer several shipping choices for our customers, calculated in real time and based on your specific order weight. These options will be available to you at check out, where you will choose the one you prefer during the checkout process. US Customers can calculate shipping at any time during the shopping process, using the calculate feature at the bottom of the shopping cart column.
Unfortunately, this calculation is not available for International customers, but actual shipping options and rates will be available during the checkout process.
More information about our shipping policy is available by using the link at the bottom of each page.
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Ordering Info
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We ask that all orders be placed via the web site. This ensures that the web site inventory is kept current for the benefit of all customers, and that all items you order are indeed available. We are not currently able to take special orders, or to back order items.
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Sales and Sale Pricing Policy
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Artisan Dichroic will periodically offer sale pricing on items. All sale pricing is subject to stock on hand.
We will issue credits for the amount of the sale pricing adjustments on orders placed within 24 hours prior to the announcement of the sale. Orders placed more than 24 hours before the sale announcement will not be eligible for price adjustments.
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ORDERS OVER $200
receive a 5% Discount
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